RX Delivery In Kitchener, Waterloo & Cambridge

Frequently Asked Questions

Common Questions About Our Prescription Delivery Service

Q. When can I expect delivery of my prescription?

A. Deliveries are made Monday – Friday between the hours of 2pm and 6pm.

Q. Do I need an existing prescription with you for delivery?

A. Yes, you must be an existing customer and have an active prescription and prescription number for delivery.  

Q. Do you offer same day delivery?

A. If your prescription request is submitted prior to 11:30am, your delivery will be dropped off on the same day. Please note, compounding prescriptions may take up to 24-48 hours to fulfill, and may delay delivery of your prescription.  

Q. What if I don’t have any prescription refills?

A. We will fax your doctor for a prescription renewal and will contact your with further details to proceed with your prescription delivery.

Q. Do you accept third party insurance?

A. Yes, we accept third party insurance coverage.

Q. What payment options are available for delivery?

A. You may pay by cash on delivery, or in person at the pharmacy. For frequent RX deliveries, we suggest preloading a credit onto your account at the pharmacy which may be debited each time you make a refill.

Q. Do I need to provide a signature or identification to receive my delivery?

A. Yes, you will require a valid photo ID, driver’s licence or health card to receive your prescription delivery.

Q. Does someone need to be home to receive the delivery?

A. Yes, you must be home when the delivery person is there.

Q. Are all prescriptions eligible for delivery?

A. Yes, all prescriptions are eligible for delivery.